Effective Date: 5 November 2026

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1. Introduction

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Henriz respects your privacy and is committed to protecting the personal information you share with us.

This Privacy & Data Protection Policy explains how we collect, use, store, disclose and protect personal information when you visit www.myhenriz.com, purchase our products, use our services, create an account or communicate with us.

Our website provides creative services, printing and publishing services, books, digital publications, clothing, art prints and other merchandise.

We process personal information in accordance with the Nigeria Data Protection Act 2023 and other applicable data protection and privacy laws.

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2. Who We Are

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The Henriz website brings together products and services offered through Henriz Creative Limited and Henriz Press Limited, both operating in Nigeria.

For privacy enquiries, data access requests or concerns about how your information is handled, please contact us through the Contact page at:

Website: www.myhenriz.com

The Henriz company responsible for a particular transaction or service will ordinarily be responsible for the associated personal information. Where both companies jointly determine how personal information is processed, they will fulfil their applicable data protection responsibilities.

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3. Information We Collect

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Depending on how you interact with our website, we may collect:

- Personal and contact information: Your name, email address, telephone number, billing address and delivery address.
- Account information: Information associated with your Henriz website membership, account preferences and purchase history.
- Transaction information: Products purchased, order details, payment status, transaction references, refunds and delivery information.
- Project and enquiry information: Information provided through contact forms, project briefs, quotation requests, messages and uploaded documents.
- Digital product information: Records of eBook purchases, digital access and downloads, where supported by our website systems.
- Technical information: IP address, browser type, device information, website activity, cookies and similar technical data.
- Marketing preferences: Your choices regarding newsletters, promotions and other marketing communications.

We ask that you do not submit sensitive personal information unless it is necessary for a specific service and appropriate arrangements have been made.

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4. How We Collect Information

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We may collect personal information when you:

- Browse or interact with our website.
- Create or use a member account.
- Purchase physical or digital products.
- Request a quotation or submit a project brief.
- Complete a contact or enquiry form.
- Subscribe to newsletters or promotional communications.
- Contact our customer support team.
- Interact with cookies and other website technologies.

Some information is collected automatically through our website platform and permitted analytics or security tools.

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5. How We Use Your Information

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We use personal information for legitimate business purposes, including:

- Processing purchases, payments, refunds and orders.
- Producing and delivering books, merchandise and other products.
- Providing creative, printing, publishing and related services.
- Responding to enquiries and preparing quotations.
- Managing customer accounts and digital purchases.
- Communicating order confirmations, delivery updates and service notices.
- Handling complaints, returns and customer support.
- Improving website performance, usability and security.
- Preventing fraud and unauthorised transactions.
- Sending marketing communications where permitted.
- Complying with legal, accounting, tax and regulatory obligations.

We do not use personal information for purposes incompatible with those for which it was collected unless permitted by law.

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6. Legal Basis for Processing

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Depending on the circumstances and applicable law, we process personal information on one or more of the following grounds:

Contractual necessity: To fulfil purchases, deliver products, provide requested services and manage customer relationships.

Legal obligations: To comply with applicable financial, tax, consumer protection and other legal requirements.

Legitimate interests: To operate and improve our business, protect our website, prevent fraud and respond to customer enquiries, where those interests are not overridden by individuals' rights.

Consent: Where required for activities such as certain marketing communications, optional cookies or other processing based on your permission.

Where we rely on consent, you may withdraw it at any time, without affecting processing lawfully carried out before withdrawal.

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7. Payments and Financial Information

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Payments on our website are processed through supported third-party payment service providers, including Paystack.

When you make a payment, relevant transaction information is processed by the payment provider in accordance with its applicable privacy and security arrangements.

Henriz may receive payment confirmations, transaction references and limited payment details necessary for accounting, order fulfilment, customer support and refunds.

We do not require customers to send payment card details through ordinary website contact forms or email.

Payment information may also be subject to the privacy policies of the relevant payment providers.

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8. Website Hosting and Third-Party Service Providers

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Our website is built and hosted using Wix.

We also use third-party providers to support our operations, including:

- Wix: Website hosting, online store functionality, customer accounts, forms and related services.
- Paystack: Payment processing and transaction support.
- Lulu Direct: Printing and fulfilment of internationally supplied paperback books.
- Printful: Production and fulfilment of selected clothing, accessories and canvas art prints.
- Henriz Press and authorised local production or delivery partners: Fulfilment of eligible locally produced books and art prints.
- Other authorised service providers: Delivery, communications, technical support, analytics or other necessary business services.

We share only the personal information reasonably necessary for the relevant service, subject to applicable law.

Some providers may act as independent data controllers for particular activities, while others process information on our behalf.

Their handling of personal information may also be governed by their own privacy policies.

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9. International Data Transfers

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Because Henriz serves international customers and uses international technology, production and delivery partners, personal information may be transferred to or processed in countries outside Nigeria or your country of residence.

Where required by applicable law, we will use appropriate legal mechanisms and safeguards for international transfers, taking into account the destination, purpose of processing and protections available.

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10. Cookies and Similar Technologies

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Our website uses cookies and similar technologies to support essential website functions, including navigation, account access, shopping carts, security and performance.

Depending on the services enabled, cookies may also be used for preferences, analytics and marketing.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

You may manage available cookie preferences through our website's cookie controls or your browser settings.

Disabling certain cookies may affect website functionality.

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11. Marketing Communications

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We may send information about Henriz products, publications, services, promotions or updates where you have consented or where otherwise permitted by applicable law.

You may unsubscribe from promotional emails using the unsubscribe link provided or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders, account or requested services.

We do not sell customer contact lists to third parties for their independent marketing purposes.

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12. Data Security

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We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include appropriate access controls, secure website connections, service-provider safeguards and restrictions on access to customer information.

Although we take data protection seriously, no internet-based system can be guaranteed to be completely secure.

Where a personal data breach occurs, we will investigate and make any notifications required by applicable law.

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13. Data Retention

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We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, contractual obligations, accounting, legal compliance and dispute resolution.

Retention periods may differ depending on the type of information and the legal requirements involved.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations.

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14. Your Privacy Rights

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Depending on your location and applicable law, you may have rights to:

- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in qualifying circumstances.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Request portability of eligible personal information.
- Challenge certain solely automated decisions where applicable.
- Lodge a complaint with an appropriate data protection authority.

To exercise your rights, please contact Henriz through our website's Contact page.

We may request reasonable information to verify your identity before responding.

Requests will be handled within the time limits required by applicable law.

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15. Children's Privacy

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Our website is intended primarily for adults and individuals authorised to make purchases or submit business enquiries.

We do not knowingly collect children's personal information for purposes requiring parental or guardian authorisation without obtaining the necessary permission.

If you believe a child has provided personal information without appropriate authorisation, please contact us so we can investigate and take appropriate action.

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16. External Websites

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Our website may contain links to third-party websites or services.

Henriz is not responsible for the privacy practices of independent third-party websites. We encourage visitors to review their privacy policies before providing personal information.

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17. Changes to This Policy

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We may update this Privacy & Data Protection Policy to reflect changes in our services, technology, business practices or legal obligations.

The latest version will be published on this page with an updated effective date.

Where required by law, we will provide additional notice of material changes.

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18. Contact and Complaints

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For privacy questions, data protection concerns or requests relating to your personal information, please contact Henriz through:

Website: www.myhenriz.com

Contact page: Available through the website navigation.

You may also lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority where applicable.

We encourage you to contact Henriz first so that we have an opportunity to address your concern.