At Henriz, we are committed to ensuring that your purchases are produced, packaged and delivered with care. We offer both international and local fulfilment options, depending on the product and delivery destination.

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1. Order Fulfilment

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Our physical products are fulfilled through the following arrangements:

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International Fulfilment

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- Paperback Books: Printed and dispatched through Lulu Direct.
- Merchandise: Clothing, caps and canvas art prints, etc, are produced and dispatched through Printful.

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Local & Regional Fulfilment

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- Selected Paperback Books: Produced and distributed through Henriz Press and its production partners.
- Selected Canvas Art Prints: Produced locally through Henriz Press and its production partners.

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Local fulfilment is available for eligible products and supported destinations, including Nigeria. Other West African destinations may be offered where delivery arrangements are available.

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2. Choosing Your Fulfilment Option

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Certain products may be available in separate international and local editions or fulfilment options.

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Where available, customers can follow the link on a product page to select an alternative fulfilment option.

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Product prices, available sizes, production specifications, delivery destinations and shipping charges may differ between fulfilment options.

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Customers should confirm that their selected product is eligible for delivery to their destination before completing an order.

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3. Production and Delivery Times

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Many of our products are produced on demand after an order is confirmed.

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Production and delivery times depend on the product, fulfilment provider, shipping method and destination.

Estimated delivery periods may be displayed on product pages, during checkout or in order communications, where available.

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Production time and shipping transit time are separate. Delivery estimates are not guaranteed arrival dates.

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4. Shipping Charges

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Shipping charges are calculated at checkout based on the products ordered, quantities, fulfilment arrangements and delivery destination.

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Products fulfilled through different providers or locations may attract separate shipping charges and may arrive in different packages.

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Customers can review applicable shipping charges before completing payment.

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5. International Shipping

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International orders are delivered to supported destinations through the shipping networks of our fulfilment partners.

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Delivery times may be affected by customs processing, local postal services, weather conditions, transport disruptions and other circumstances outside our reasonable control.

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6. Customs Duties and Import Taxes

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International shipments may be subject to customs duties, import taxes or handling charges imposed by the destination country.

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Unless expressly stated otherwise during checkout, these charges are the customer's responsibility and are not included in the product price or shipping fee.

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7. Order Tracking

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Where tracking information is available, it will be provided after dispatch.

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Tracking availability and frequency of updates may vary depending on the delivery service and destination.

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8. Delayed, Lost or Damaged Orders

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If an order is significantly delayed, appears lost in transit or arrives damaged, customers should contact Henriz promptly, providing their order number and relevant details.

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Photographs of damaged products and packaging may be requested to assist with investigation and resolution.

We will review the circumstances and arrange an appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

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9. Local Production and Delivery

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Selected paperback books and canvas art prints are available through our local production arrangements.

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These products may offer more economical delivery options for customers in Nigeria and other supported West African destinations.

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Local fulfilment availability, prices, production specifications and delivery charges will be indicated on the relevant product listings or during checkout.

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Local and international versions of the same product may have different prices and delivery arrangements.

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10. Customer Support

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For shipping enquiries, delivery concerns or assistance with an order, please contact Henriz through the Contact page at www.myhenriz.com.

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Henriz may update this policy periodically to reflect changes in fulfilment arrangements, delivery services and supported destinations.